I am a bilingual (English/Spanish) technical professional based in San José, Costa Rica, moving from enterprise software support into software development. I delivered a complete full-stack freelance MVP (Angular, Firebase) end-to-end, and work daily with SQL/DB2 databases, REST APIs, and root-cause analysis on a large-scale, containerized enterprise Java platform.
Since January 2026, I have worked as a Technical Support Professional Intern on IBM Maximo Application Suite, supporting System Administration, Reports, and Dispatching for enterprise clients — resolving an average of 16 cases per month with a 9.66/10 customer satisfaction score, and investigating root causes across SQL/DB2 databases, REST APIs, and LDAP/SCIM identity integrations.
Before that, I spent over a year as a Critical Situation Manager for TekNowledge on the Microsoft account, managing high-impact technical escalations for enterprise clients and translating technical status into clear updates for non-technical stakeholders under SLA pressure.